These Terms & Conditions govern your use of the website and services provided by Your Tech Direct, a trading brand of Brand Direct Services. By accessing or purchasing from our site, you agree to be legally bound by these terms, in accordance with UK law.
1. Company Information
Your Tech Direct
Operated by: Brand Direct Services
Unit 16, Primrose Hill Industrial Estate
Wingate Way, Stockton-On-Tees, TS19 0GA
Email: sales@he-bds.com
Phone: +44 1642 040 249
VAT Number: (Insert if applicable)
2. Eligibility
To purchase from our website, you must:
- Be at least 18 years of age or have legal guardian permission
- Provide accurate delivery and payment information
- Use a payment method authorised for use in the UK
3. Products, Pricing & Availability
- All products and prices are listed in Pounds Sterling (GBP) and include VAT unless otherwise stated.
- Prices and availability are subject to change without notice.
- We make every effort to ensure accuracy of product information but do not guarantee that descriptions, images, or prices are error-free.
- We reserve the right to cancel or amend orders if we discover any errors or issues with availability.
4. Orders & Payment
- Payments are securely processed through trusted third-party providers (e.g., Stripe, PayPal).
- Orders are not considered accepted until payment is received in full and you receive a confirmation email.
- We reserve the right to refuse or cancel orders at our discretion.
5. Delivery & Shipping
- We offer delivery across the UK via trusted courier services.
- Estimated delivery times are shown at checkout but may vary due to external factors.
- You must provide accurate and complete delivery details. We are not responsible for delays caused by incorrect addresses or missed deliveries.
For more, please refer to our Shipping Policy.
6. Returns & Refunds
Under the Consumer Contracts Regulations (2013), you have the right to cancel your order within 14 days of receiving your goods.
- Products must be returned unused and in original packaging.
- Refunds are processed within 7 working days after we receive and inspect returned items.
- Return postage costs are your responsibility unless the item is faulty or incorrect.
See our full Returns Policy for detailed information.
7. Warranties & Faulty Goods
- Some products may include a manufacturer’s warranty. Please check product pages or packaging.
- If you receive a faulty or damaged item, notify us within 48 hours of delivery.
- We comply with the Consumer Rights Act 2015 and will offer a refund, repair, or replacement as appropriate.
8. Intellectual Property
All website content (text, logos, images, design) is the property of Brand Direct Services or its licensors. You may not copy, modify, or use any part of the site without express permission.
9. Limitation of Liability
We will not be liable for:
- Losses not caused by our breach
- Indirect or consequential damages
- Delays or failures due to events outside our reasonable control
Our maximum liability is limited to the total amount paid for the product.
10. User Conduct
By using our website, you agree not to:
- Violate any applicable UK law or regulation
- Transmit malicious or harmful content
- Attempt to interfere with the website’s functionality or security
11. Privacy
We respect your privacy. How we collect and use your data is detailed in our Privacy Policy. By using our site, you consent to such processing.
12. Governing Law
These Terms are governed by and interpreted under the laws of England and Wales. Disputes will be subject to the jurisdiction of the English courts.
13. Changes to Terms
We may update these Terms from time to time. Updated versions will be posted on our website with a new effective date. Continued use of our services constitutes your agreement to the revised terms.
14. Contact Us
If you have any questions or concerns, feel free to contact us:
Your Tech Direct
📧 Email: enquiries@yourtechdirect.com
📞 Phone: +44 1642 040 249
📍 Unit 16, Primrose Hill Industrial Estate, Wingate Way, Stockton-On-Tees, TS19 0GA