Quick answers. No guesswork.

Yes. We supply genuine Thermal Grizzly products sourced through authorised supply channels. Many Thermal Grizzly products include authenticity verification which can be checked through Thermal Grizzly’s official verification system.

For most normal CPU, GPU, laptop and console repaste jobs, thermal paste is usually the safest starting point. Liquid metal is for experienced users working with compatible surfaces. KryoSheet and PhaseSheet are paste-free options, but they need the correct size and fitting method. Start with the Product Finder if you are unsure.

Liquid metal can offer very high thermal transfer, but it must be handled carefully. It is electrically conductive and must not be used with aluminium contact surfaces. If you are unsure about compatibility or application risk, use thermal paste instead.

No. KryoSheet is a dry graphene thermal sheet and PhaseSheet PTM is a phase-change interface material. They are fitted differently, so use the correct product-specific guidance before installation.

No. Contact frames support mounting and pressure control. They still work alongside your chosen thermal interface material, such as paste, KryoSheet or PhaseSheet.

Yes. Use the How to Apply page for official video guidance and fitting notes for thermal paste, liquid metal, KryoSheet, PhaseSheet and contact frames.

Yes. If you are unsure which product is right for your setup, contact us before ordering. Include the CPU, GPU, laptop, console or repair job you are working on so we can give a more useful reply.

No. Once a cooler has been removed, old paste should be cleaned off and replaced before remounting. Reusing disturbed paste can create air gaps and reduce cooling performance.

There is no single fixed schedule. It depends on the paste, system temperature, workload and age of the system. Rising temperatures, thermal throttling, dried paste or removing the cooler are good reasons to clean and reapply.

Orders are dispatched from UK stock. Delivery times depend on the service selected at checkout and the time your order is placed.

We aim to dispatch orders quickly from UK stock. The exact delivery time depends on the shipping option selected at checkout and carrier performance.

Contact us with your order number and a clear description of the issue. We will review the problem and help with the next step, including returns, replacements or warranty support where appropriate.

Contact us first with your order details. We can review the issue and advise on the correct next step.

Yes. We can support suitable repair shops, PC retailers, system builders, console repairers and trade buyers. Use the Help & Trade page and include your business details, sector, website if available and approximate order volume.

Trade supply may be suitable for PC repair shops, console repairers, laptop refurbishers, gaming retailers, specialist tech retailers, system builders and other businesses with regular stock requirements.

Include your business name, website if available, business type, products or SKUs you are interested in, expected order quantity and how often you expect to reorder.