Support & product guidance

Frequently asked questions about PC cooling

Quick answers about Thermal Grizzly products, choosing the right cooling solution, delivery, genuine stock and installation support from Your Tech Direct.

About Your Tech Direct

Who are we?

Your Tech Direct is part of the Brand Direct Services Ltd group, a UK family-run distribution business based in Stockton-on-Tees, Cleveland.

We have been operating for over 15 years and have supported more than 15,000 happy customers, many of whom continue to purchase from us and rely on our support, advice and guidance.

Genuine UK stock

Genuine product guarantee

We buy through direct manufacturer and authorised supply channels to help ensure the products you receive are genuine, traceable and reliable.

Many Thermal Grizzly products include authenticity verification, which can be checked through the official Thermal Grizzly verification system.

Verify your Thermal Grizzly product →

Are your Thermal Grizzly products genuine?
Yes. We only supply genuine Thermal Grizzly products sourced through authorised supply channels.
Which product should I choose?
For most users, thermal paste is the safest and easiest option. Liquid metal is intended for advanced users seeking maximum performance. Thermal sheets are ideal for users wanting a cleaner and more consistent installation.
Is liquid metal safe to use?
Liquid metal is electrically conductive and should only be used carefully by experienced users. It must never be used on aluminium heatsinks and should not touch surrounding PCB components.
Do you provide installation guides?
Yes. We provide installation and application guides covering thermal paste, liquid metal and thermal sheets.
Do you offer trade pricing?
Yes. Trade pricing is available for suitable retailers, repair shops, PC builders and business customers.
How quickly do you dispatch orders?
We aim to dispatch orders quickly from UK stock. Delivery times depend on the service selected at checkout.
Can I contact you before buying?
Absolutely. If you are unsure which product is best for your setup, contact us before ordering and we will do our best to help.

Need help choosing?

Use our cooling guides or contact us before ordering. We are happy to help you choose the correct Thermal Grizzly product for your setup.

Product finder → Contact us