Terms of service

These Terms of Service apply to your use of YourTechDirect.com and any purchases made through our website.

YourTechDirect.com is operated by Brand Direct Services Ltd, trading as YourTechDirect.

By using our website or placing an order, you agree to these Terms of Service.

1. Business information

Website: YourTechDirect.com
Company name: Brand Direct Services
Company number: 14716501
VAT number: GB445799636
Business address: 19 Primrose Hill Industrial Estate, Stockton on tees, TS19 0GA
Email: enquiries@yourtechdirect.com

2. Use of our website

You agree to use our website only for lawful purposes.

You must not:

  • Use the site in a way that breaches any law or regulation
  • Attempt to interfere with the security or operation of the website
  • Copy, scrape or misuse website content
  • Use false information when placing an order
  • Attempt to make fraudulent transactions

We reserve the right to restrict or refuse access to our website if we believe it is being misused.

3. Product information

We aim to ensure that all product descriptions, images, prices and availability information are accurate.

However, minor differences may occur, including:

  • Packaging updates
  • Colour variations due to screen settings
  • Manufacturer specification changes
  • Stock availability changes

Product images are for illustration purposes only unless stated otherwise.

4. Pricing

All prices are shown in pounds sterling.

Prices may include or exclude VAT depending on how the website is configured. Where VAT applies, this will be shown at checkout or on your order confirmation.

We reserve the right to change prices at any time.

If a product has been listed at an incorrect price due to an error, we may cancel the order and refund you in full.

5. Orders

When you place an order, you will receive an order confirmation email. This confirms that we have received your order.

An order is accepted when we dispatch the goods or otherwise confirm acceptance.

We reserve the right to refuse or cancel an order where:

  • The product is unavailable
  • Payment cannot be authorised
  • There has been a pricing or listing error
  • We suspect fraud or misuse
  • Delivery is not available to your location
  • The order breaches these Terms

If we cancel an order after payment has been taken, we will refund you in full.

6. Payment

Payment must be made at checkout using the payment methods offered on the website.

All payments are processed securely by third-party payment providers. We do not store full card details.

7. Delivery

Delivery times and charges are shown at checkout where applicable.

Delivery estimates are not guaranteed unless specifically stated.

We are not responsible for delays caused by couriers, customs, incorrect delivery information, severe weather, strikes, or events outside our reasonable control.

Please see our Shipping Policy for further details.

8. Risk and ownership

Ownership of goods passes to you once full payment has been received and the goods have been delivered.

Risk in the goods passes to you when the goods are delivered to the address provided at checkout.

9. Returns and refunds

Your rights to cancel, return goods and receive refunds are set out in our Refund Policy.

Nothing in these Terms affects your statutory rights.

10. Faulty goods

If goods are faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund in line with UK consumer law.

Please contact us at enquiries@yourtechdirect.com if you experience an issue with your order.

11. Manufacturer warranties

Some products may include a manufacturer warranty.

Warranty terms are provided by the manufacturer and may vary by product. Manufacturer warranties do not replace or reduce your statutory rights.

12. Account registration

You may be able to create an account on our website.

You are responsible for keeping your login details secure and for all activity under your account.

You must notify us immediately if you believe your account has been accessed without permission.

13. Promotions and discount codes

Discount codes and promotions may be subject to additional terms.

We reserve the right to withdraw, amend or cancel promotions at any time.

Discount codes cannot usually be applied retrospectively to orders already placed.

14. Intellectual property

All content on YourTechDirect.com, including text, images, graphics, logos, design, layout and branding, belongs to us or our licensors.

You may not copy, reproduce, distribute or use our content without written permission.

15. Limitation of liability

We are not liable for:

  • Indirect or consequential losses
  • Loss of profit, revenue, business or opportunity
  • Loss caused by misuse of products
  • Loss caused by incorrect installation or failure to follow instructions
  • Delays outside our reasonable control

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

16. Events outside our control

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control, including courier delays, supply chain disruption, strikes, natural disasters, technical failures, war, terrorism, pandemics, or government restrictions.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

18. Changes to these Terms

We may update these Terms from time to time.

The version in force at the time you place your order will apply to that order.

19. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also have rights under the laws of your own part of the UK.

20. Contact us

For questions about these Terms, contact:

YourTechDirect.com
19 Primrose Hill industrial Estate, Stockton on Tees, Cleveland, TS19 0GA

Email: enquiries@yourtechdirect.com