Shipping policy
This Shipping Policy explains how orders are processed and delivered by YourTechDirect.com.
YourTechDirect.com is operated by Brand Direct Services, trading as YourTechDirect.
1. Delivery areas
We currently deliver to addresses within the United Kingdom.
Delivery to remote areas, islands, Northern Ireland, the Channel Islands or the Isle of Man may take longer and may incur additional delivery charges.
If we are unable to deliver to your address, we will contact you and cancel/refund the order where necessary.
2. Order processing times
Orders are usually processed within 1–2 working days, excluding weekends and bank holidays.
During busy periods, processing may take slightly longer.
If there is a stock issue or delay with your order, we will contact you as soon as possible.
3. Delivery times
Estimated delivery times will depend on the delivery service selected at checkout.
Typical UK delivery times are:
- Standard delivery: 2–5 working days after dispatch
- Express delivery: 1–2 working days after dispatch, where available
Delivery times are estimates and are not guaranteed unless specifically stated.
4. Delivery charges
Delivery charges are calculated and shown at checkout before you complete your order.
From time to time, we may offer free delivery promotions. These may be subject to minimum order values or other conditions.
5. Couriers
We may use a range of trusted couriers and postal services depending on the size, weight, value and destination of your order.
Tracking information will be provided where available.
6. Tracking your order
If tracking is available, you will receive tracking details by email once your order has been dispatched.
Please allow time for tracking information to update after dispatch.
7. Missed deliveries
If delivery is attempted and you are not available, the courier may:
- Leave the parcel with a neighbour
- Leave it in a safe place
- Take it to a local collection point
- Attempt redelivery
- Return it to us
Please follow the courier’s instructions to rearrange delivery or collect your parcel.
If an order is returned to us because it was not collected or delivery could not be completed, we may deduct the original delivery cost and any return courier charges from your refund.
8. Incorrect delivery information
You are responsible for providing accurate delivery details at checkout.
We are not responsible for orders delayed, lost or returned due to incorrect or incomplete delivery information provided by the customer.
If you notice an error in your delivery address, contact us immediately at enquiries@yourtechdirect.com. We cannot guarantee changes can be made once an order has been dispatched.
9. Damaged parcels
If your parcel arrives damaged, please contact us as soon as possible at enquiries@yourtechdirect.com
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item
- A description of the issue
Please keep the packaging until the issue has been resolved, as the courier may require evidence.
10. Lost or delayed parcels
If your order has not arrived within the expected timeframe, please check the tracking information first.
If you still need help, contact us at enquiries@yourtechdirect.com with your order number.
We may need to raise an investigation with the courier before issuing a replacement or refund.
11. Split shipments
Some orders may be sent in more than one parcel.
If your order is split, you may receive separate tracking details and deliveries may arrive at different times.
12. Pre-orders and backorders
If an item is sold as a pre-order or backorder, the estimated dispatch date will be shown where possible.
Estimated dates may change due to supplier or shipping delays. If there is a significant delay, we will contact you.
13. International shipping
We do not currently offer international shipping unless stated otherwise at checkout.
14. Contact us
For delivery questions, contact:
YourTechDirect.com
Email: enquiries@yourtechdirect.com