Refund policy

This Refund Policy explains your rights when buying from YourTechDirect.com.

YourTechDirect.com is operated by Brand Direct Services, trading as YourTechDirect.

1. Your right to cancel

If you are a UK consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods.

You do not need to give a reason for cancelling.

To cancel, please contact us at enquiries@yourtechdirect.com with your order number and the item you wish to return.

2. Returning goods after cancellation

Once you have told us you wish to cancel, you then have 14 days to return the goods to us.

Returned items must be:

Unused
In their original condition
In the original packaging where possible
Complete with all accessories, manuals, parts and free gifts
Safely packaged for return delivery

You are responsible for the safe return of goods until they reach us.

3. Return postage costs

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning the item to us.

We recommend using a tracked delivery service, as we cannot refund items that are lost or damaged in return transit.

4. Refund timing

Once we receive your returned item, or you provide evidence that it has been sent back, we will process your refund within 14 days.

Refunds will be made back to the original payment method used at checkout.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Original delivery costs

Where you cancel your full order within the legal cancellation period, we will refund the standard outbound delivery cost.

If you selected an upgraded or premium delivery service, we are only required to refund the cost of standard delivery.

6. Deductions from refunds

We may reduce your refund if the item has been handled more than necessary to inspect it, or if it is returned used, damaged, incomplete, missing packaging, or no longer in resaleable condition.

This does not affect your rights where the item is faulty or not as described.

7. Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at enquiries@yourtechdirect.com.

Please include:

Your order number
A description of the issue
Photos or videos showing the problem, where possible
Photos of the packaging if the item arrived damaged

Where the item is confirmed to be faulty, damaged, incorrect or not as described, we will offer a repair, replacement or refund in line with your statutory rights.

8. Items that cannot be returned

Some items may not be eligible for return unless faulty, including:

Products that have been personalised or made to order
Sealed items that have been opened and cannot be returned for hygiene or health protection reasons
Digital products once download or access has started, where applicable
Items damaged through misuse, accidental damage or incorrect installation
Consumable items that have been opened or used

This does not affect your statutory rights.

9. Exchanges

We may offer exchanges depending on stock availability.

If you would like an exchange, please contact us at enquiries@yourtechdirect.com]. If the replacement item is unavailable, we may offer a refund instead.