Contact information
Contact Information
Last updated: 10 May 2026
If you need help with an order, return, product enquiry, delivery issue or general question, you can contact YourTechDirect.com using the details below.
Business details
Trading name: YourTechDirect
Company name: Brand Direct Services
Company number: 14716501
VAT number: GB445799636
Business address: 19 Primrose Hill industrial Estate, Stockton on Tees, TS19 0GA
Website: YourTechDirect.com
Email: enquiriest@yourtechdirect.co
Customer support
For customer service enquiries, please email:
Please include your order number where relevant so we can help you as quickly as possible.
Returns and refunds
For return requests, damaged items, faulty products or refund queries, please contact:
Please include:
- Your full name
- Order number
- Product name
- Reason for contacting us
- Photos or videos if the item is damaged, faulty or incorrect
Response times
We aim to respond to customer enquiries within 1–2 working days.
Our normal working days are Monday to Friday, excluding UK bank holidays.
Registered/business address
YourTechDirect.com
Brand Direct Services, 19 Primrose Hill Industrial Estate, Stockton on Tees, TS19 0GA
Please do not return items to this address unless we have confirmed the return instructions by email. Returning items without contacting us first may delay your refund or exchange.